At Pure gems world we do our best as possible to make our product and provide the best service so that you don’t face any unexpected thing when you open your parcel.
We work through all the complete steps to ensure that you receive your order on time and that you don’t have to wait long.
The product you will receive after 2 of dispatching in our state. But, because of covid-19 it can take more days of delivery outside of the state.
We provide free shipping all over India.
If you want to cancel your order, lose your order or not get it delivered then you have to refund the order amount.
➔ We will accept return only two conditions;
➔ When you receive a wrong order
➔ When you open the box and see the damaged product (we would like to ask for the images, so that we can improve our packaging).
➔ We will not accept return when you order it by mistake:
Missing, damaged or incorrect product reported after 5 days of working from delivery date will not be replaced and applicable refund.
➔ If you wanted to return product within 5 days because of any valid reason, then
➔ If should be unused
➔ It should be return in its original packaging
➔ It should be sent through a reliable courier along with tracking
➔ If the product is damaged because of shipping or you receive a wrong product then we offer you a replacement.
Only those products are refunded whose prices are regular, products with special discount, offer or product on sale are not returned are refunded.
For return our product please mail us as email@example.com and we will get back to you within 48 hours.
Whenever we receive your return, we will send you a notification in your mail that we have received your order. And, we will inform you if the product is eligible for return or not.
If the product is eligible for return then we will refund you automatically to your bank account. All these processes will be done within the 7 days of working.
Will I get a refund if I cancel my order?
Yes, you will get refunded if you cancel your order. But, if the product is shipped then you will not be able to cancel your order.
We start the process within 24 hours. So, if you want to cancel an order then inform us within the 5 to 6 hours of ordering.
➔ Cancellation of product is not allowed on the discounted product or product on sale
➔ Once shipped product will not be cancel
➔ Exchange received product
We don’t accept the return for those products which we have ordered by mistake. We always recommend that you read the product description carefully. After checking all the things including description, size, weight and other information then order.
If you still want to return then follow the following step:
➔ Send the images of product
➔ Ensure that product is unused
➔ Place another order according to your need
➔ Write a mail to firstname.lastname@example.org to pick it up and exchange it with your new order.
Once the order is picked then the restocking fee will be charged of Rs.300/- and then the remaining amount of exchange order will be refunded. As it will be considered as a return.