Terms & Conditions

Welcome to Pure Gems World. By accessing, browsing, or using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with any part of these Terms & Conditions, you should discontinue the use of our website and services immediately.

1. Acceptance of Terms

By using this website, creating an account, placing an order, or interacting with our services in any manner, you acknowledge that you have read, understood, and agreed to these Terms & Conditions along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

Pure Gems World reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after any changes are posted constitutes your acceptance of the updated terms.

2. About Our Services

Pure Gems World is an online platform offering natural and certified gemstones, healing crystals, jewellery, and related spiritual or astrological products.

We strive to provide accurate product descriptions, certifications, product images, and customer support to ensure a smooth and reliable shopping experience.

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding agreement under applicable laws.
  • The information provided by you is accurate, complete, and up to date.

We reserve the right to suspend or terminate access to users who provide false, misleading, or incomplete information.

4. User Information & Privacy

To process orders and provide services, we may collect certain personal information including:

  • Full Name
  • Phone Number
  • Email Address
  • Billing & Shipping Address
  • Payment Details

Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, stored, and used.

While we implement reasonable security measures to protect your information, no online platform or electronic storage system can guarantee absolute security. Pure Gems World shall not be held liable for unauthorized access caused by circumstances beyond our reasonable control.

5. Product Information & Authenticity

We make every reasonable effort to display product details, specifications, descriptions, certifications, and images accurately.

However:

  • Actual product colour, texture, shape, or appearance may slightly vary due to photography, lighting conditions, screen settings, or natural variations.
  • Healing, spiritual, astrological, or metaphysical information provided on the website is intended for informational purposes only and should not be considered medical, scientific, or guaranteed advice.
  • We do not guarantee specific personal, emotional, financial, spiritual, or health-related outcomes from the use of any gemstone, crystal, or related product.

All gemstones sold by Pure Gems World are represented as natural and authentic according to the certifications and standards applicable at the time of sale.

6. Pricing & Payments

  • All prices displayed on the website are subject to change without prior notice.
  • We reserve the right to correct pricing errors, technical mistakes, or inaccurate product information at any time.
  • Payments must be completed through approved payment methods available on the website.
  • We reserve the right to refuse, cancel, or hold any order suspected of fraud, unauthorized activity, or pricing discrepancies.

If a cancelled order has already been paid for, the eligible refund amount will be processed to the original payment method.

7. Shipping & Delivery

We make every reasonable effort to ensure timely processing and delivery of orders.

  • Orders are generally processed within 12–24 hours after confirmation.
  • Delivery timelines may vary depending on location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
  • Free shipping may be available on eligible orders within India as mentioned on the website.
  • Once an order has been dispatched, delivery timelines are controlled by third-party courier and logistics providers.

Pure Gems World shall not be held responsible for delays caused by courier services, customs procedures, natural events, government restrictions, or circumstances beyond our reasonable control.

8. Order Cancellation

  • Orders may only be cancelled before dispatch.
  • Customers are advised to request cancellation as early as possible after placing the order.
  • Once an order has been shipped, cancellation requests will not be accepted.
  • Products purchased during sale offers, clearance promotions, or discounted campaigns may not be eligible for cancellation.

Eligible refunds for cancelled orders will be processed to the original payment method within a reasonable timeframe.

9. Return, Refund & Exchange

Returns, refunds, and exchanges are governed by our separate Return & Exchange Policy available on the website.

Customers are advised to carefully review product descriptions, specifications, sizes, weights, and certifications before placing an order.

For exchange requests due to incorrect product selection by the customer:

  • The product must remain unused and in original condition.
  • Customers may be required to share product images for verification.
  • Return shipping and applicable restocking charges may apply.
  • Any approved refund after deductions will be processed in accordance with our Return & Exchange Policy.

10. Intellectual Property Rights

All content available on this website, including but not limited to:

  • Logos
  • Product Images
  • Product Photographs
  • Text Content
  • Graphics
  • Website Design
  • Videos
  • Trademarks
  • Product Descriptions

are the intellectual property of Pure Gems World unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use any content from this website without prior written permission.

Unauthorized use may result in legal action.

11. Prohibited Activities

Users agree not to:

  • Use the website for unlawful, fraudulent, or abusive purposes
  • Attempt unauthorized access to the website, servers, or databases
  • Distribute malware, viruses, or harmful code
  • Copy, misuse, or exploit website content
  • Disrupt website functionality or operations
  • Provide false or misleading information
  • Misuse customer support or communication channels

We reserve the right to suspend, restrict, or permanently terminate access for users involved in prohibited activities.

12. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, courier providers, or external services.

Pure Gems World is not responsible for:

  • Third-party website content
  • Privacy practices
  • Service interruptions
  • Transactions conducted outside our platform

Users access third-party services at their own risk.

13. Limitation of Liability

To the maximum extent permitted under applicable law, Pure Gems World shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Delays in shipping or delivery
  • Technical issues, downtime, or website interruptions
  • Unauthorized access to user information beyond our reasonable control
  • Reliance on recommendations, spiritual claims, or third-party content available on the website

Our total liability, if any, shall not exceed the amount paid by the customer for the specific order or product in dispute.

14. Indemnification

You agree to indemnify and hold harmless Pure Gems World, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or legal expenses arising out of:

  • Your misuse of the website
  • Violation of these Terms & Conditions
  • Violation of applicable laws or third-party rights

15. Modification of Services

We reserve the right to:

  • Modify, discontinue, or update any product, service, feature, or website content
  • Update policies and agreements at any time
  • Restrict or suspend website access temporarily or permanently without prior notice

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Delhi, India.

17. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall continue to remain valid and enforceable.

18. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us through the contact details available on our website.