Shipping Policy – Pure Gems World

At Pure Gems World, we are committed to delivering your natural gemstones, healing crystals, and jewelry safely and on time. Please read our shipping policy carefully to understand our process.

 

Order Processing Time

  • Orders are processed within 12–24 hours after confirmation
  • Product preparation time: 3–5 business days
  • Customized or handmade products may require additional time
  • We always try to start the process on the same day

 

Delivery Time (India)

  • Estimated delivery time: 3–5 business days after dispatch
  • Delivery time may vary depending on your location
  • We use trusted courier partners to ensure safe delivery

 

Shipping Charges

  • India: Free shipping on all orders
  • No hidden charges for domestic deliveries

 

International Shipping

  • We ship worldwide
  • Estimated delivery time: 7–10 business days (may vary by country)

Important:

  • International customers are responsible for:
    • Shipping charges
    • Customs duties
    • VAT / taxes
    • Any additional country-specific charges

 

Order Tracking

  • Once your order is shipped, you will receive tracking details via email or WhatsApp
  • You can track your order anytime using the tracking link

 

Delay or Non-Delivery

If your order is delayed beyond the expected timeframe:

  • Contact us at puregemsworld@gmail.com
  • Our team will coordinate with the courier partner
  • We will provide updates and resolve the issue as quickly as possible

 

Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

 

Undeliverable Orders

Orders may be returned due to:

  • Incorrect address provided
  • Failed delivery attempts by courier
  • Order refused by customer

👉 In such cases, our team will contact you for further action.

 

Safe Packaging

All products are packed with care to ensure:

  • Protection during transit
  • Safe and secure delivery
  • High-quality presentation

 

Need Help?

For any shipping-related queries:

Email: puregemsworld@gmail.com
Phone / WhatsApp: +91-9871416134