Shipping Policy – Pure Gems World

At Pure Gems World, we aim to deliver every order safely, securely, and on time. Whether you purchase natural gemstones, healing crystals, lab-grown diamond jewellery, or silver jewellery, we carefully pack every product before shipping. Please read this Shipping Policy to understand our order processing, shipping timelines, delivery methods, and important shipping terms.

Shipping Within India

We provide free shipping across India through trusted courier partners. As a result, you can enjoy safe and hassle-free delivery without paying additional shipping charges.

Standard Shipping

  • Free shipping is available on all domestic orders.

  • We do not charge any hidden shipping fees.

  • Standard delivery usually takes 3–5 business days after dispatch.

  • However, delivery times may vary because of your location, public holidays, weather conditions, or courier delays.

  • Moreover, customers living in remote or rural areas may receive their orders through India Post or another available logistics provider.

International Shipping

Pure Gems World proudly ships natural gemstones, crystals, and jewellery to customers worldwide.

Delivery Timeline

  • Most international orders arrive within 7–10 business days after dispatch.

  • However, customs clearance and local courier services may affect delivery times.

  • We carefully inspect and securely pack every international shipment to minimize transit risks.

Customs Duties & Import Charges

International customers are responsible for all country-specific charges, including:

  • Shipping charges

  • Customs duties

  • Import taxes

  • VAT or GST

  • Handling fees

  • Any additional charges imposed by local authorities

Therefore, we recommend checking your country’s import regulations before placing an order.

Please note that Pure Gems World cannot control customs procedures and is not responsible for delays caused by customs authorities.

If an international shipment is refused, returned, or remains unclaimed, the customer must bear:

  • Original shipping charges

  • Return shipping charges

  • Customs duties and taxes

  • Additional courier handling fees

After we receive and inspect the returned package, we will process any eligible refund after deducting all applicable charges.

Order Processing & Dispatch

We process orders as quickly as possible to ensure timely delivery.

  • Most orders are processed within 12–24 hours after confirmation.

  • Ready-to-ship products and loose gemstones are usually dispatched within 1–3 business days.

  • However, customised, handmade, certified, or made-to-order jewellery may require additional processing time.

  • Whenever possible, we begin processing orders on the same day.

  • If an unexpected delay occurs, our team will notify you promptly.

Order Tracking

Once we dispatch your order, you will receive:

  • Courier partner details

  • Tracking ID or AWB number

  • Shipment tracking link

We send tracking information via email or WhatsApp (where applicable). Consequently, you can monitor your shipment at every stage.

Estimated Delivery Timeline

Within India

  • Metro Cities: 2–4 business days

  • Other Locations: 3–7 business days

International Orders

International deliveries generally take 7–10 business days after dispatch.

However, customs clearance, weather conditions, public holidays, natural disruptions, or courier delays may extend the delivery period.

Delayed or Missing Deliveries

If your order does not arrive within the estimated timeframe, please contact our support team.

After receiving your request, we will:

  • Contact the courier partner

  • Track your shipment

  • Share timely updates

  • Resolve the issue as quickly as possible

Order Cancellation

Customers may cancel an order only before dispatch.

Once we hand the shipment to the courier partner, we cannot accept cancellation requests.

Undeliverable Orders

Sometimes courier partners return orders because of:

  • Incorrect or incomplete shipping addresses

  • Multiple failed delivery attempts

  • Customer refusal to accept delivery

  • Unpaid customs duties or taxes for international shipments

If this happens, our support team will contact you to arrange the next steps. Please note that additional shipping charges may apply for re-dispatch.

Safe & Secure Packaging

We carefully package every order to ensure maximum protection during transit.

Our packaging offers:

  • Secure protection

  • Damage-free delivery

  • Premium presentation

If you arrange a return shipment independently, please avoid writing terms such as “Jewellery,” “Gemstones,” or other high-value product descriptions on the outer package for security reasons.

Important Information

Please keep the following points in mind:

  • Delivery timelines begin after dispatch, not after order placement.

  • Shipping charges, customs duties, taxes, VAT, and handling fees are non-refundable.

  • Pure Gems World may update this Shipping Policy at any time without prior notice.

Need Help?

If you have any questions about shipping or delivery, our team will be happy to assist you.

Email: puregemsworld@gmail.com

Phone / WhatsApp: +91-9871416134