Faq

Gemstone and Crystal FAQs – Pure Gems World

Looking for answers about gemstones and healing crystals? Here are the most common gemstone and crystal FAQs to help you understand our products, authenticity, and services.

Crystal & Gemstone Questions

Where do your crystals come from?

At Pure Gems World, we source our crystals directly from family-owned mines, avoiding middlemen. All our gemstones and healing crystals are 100% natural and sourced from the earth, ensuring authenticity and quality.

How do I know I have chosen the right crystal?

Choosing the right crystal depends on your need. For astrology and healing, natural crystals are essential. At Pure Gems World, all crystals are natural, ensuring you receive the right and effective product.

Why am I attracted to certain crystals?

Crystals carry unique energy vibrations. You are naturally drawn to crystals that match the energy you need most. Trust your intuition when selecting a crystal.

Do healing crystals really work?

Yes, healing crystals are believed to work by balancing energy. To experience their benefits, it is important to cleanse and energize them regularly.

How long do crystals take to work?

The effects of crystals vary from person to person. Some people feel energy changes quickly, while for others it may take time depending on their intentions and goals.

Orders & Shipping FAQs

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD).

Where do you ship?

We ship across India and internationally, allowing customers worldwide to purchase our products.

How long does shipping take?

• Processing time: 3–5 days
• Shipping time: 4–5 days (average)
  Delivery time may vary depending on location.

What are the shipping charges?

• India: Free shipping
• International: Charges apply (shipping, VAT, customs duty)

What if I don’t receive my order?

If your order is delayed, we will coordinate with our shipping partner. If the issue is not resolved, a refund will be provided.

Does ordering multiple products increase delivery time?

Yes, processing time may vary depending on product design and quantity. Our team will inform you in advance.

Can I cancel my order and get a refund?

• Before shipping: Full refund available
• After shipping: Cancellation not allowed

Why was my order undeliverable?

Possible reasons include:

• Incorrect address provided
• Failed delivery attempts (3 attempts by courier)
• Order declined by customer

Where is your store located?

Our store is located in South Extension, New Delhi (India).
Address: G-8, Ground Floor, D-15, South Extension II, Delhi – 110049

What are your customer support hours?

Tuesday to Sunday: 10:30 AM – 6:30 PM
📧 Email: puregemsworld@gmail.com